Once you have completed payment with Paypal (our payment service provider) you will receive 2 emails; An order confirmation email from Sales at The Quilt Cabin and a separate email from Paypal confirming the payment has been taken.
How can I pay?
All of the prices on the website are in British Pounds Sterling and include VAT at the current rate (where applicable). We accept the following credit/debit cards; VISA, Mastercard.
Are my card details safe on your website?
Yes. All card details are taken through a secure website.
When can I expect my order?
We aim to process orders as quickly as possible, usually within 1-2 working days. We will send you an email letting you know when your order has been dispatched.
Who do you use to post orders?
All orders are processed between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock.
FREE postage for all orders within UK when you spend over £50
Under £15 - £1.95
£15.00 to £29.99 - £2.95
£30.00 to £39.99 - £3.95
£40.00 to £49.99 - £4.95
Over £50 FREE
Do you accept international orders?
Yes we do. Postage for orders overseas is charged at cost. We will send you an email to advise you on postage if it is above our minimum overseas postage rate (see rates by destinations below) . We will only proceed with the order when you confirm that the amended amount is acceptable. If you are ordering from outside the UK your credit card company will convert the transaction to your own currency at the time the order is processed and the exchange rate will be shown on your credit card statement
Our standard international shipping does not allow tracking of parcels once they have left the UK. We cannot take responsibility for their delivery and we cannot accept any claim against loss from an overseas delivery address. We are able to provide premium shipping using an international courier service and provide you with a tracking number. This increases the shipping cost.
Overseas Destinations to which we will accept online orders:
European Countries (mimimum charge £8:00): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of Europe (mimimum charge £8:00): Andorra, Croatia, Iceland, Norway, Switzerland.
Rest of the World (mimimum charge £10:00): Australia, Canada, Hong Kong, Japan, Kuwait, New Zealand, Singapore, South Africa, Saudi Arabia, United Arab Emirates, United States of America.
What if I don't receive my order?
If you think your parcel may have been lost then please contact us.
What happens if an item is marked as Low Stock or becomes out of stock?
If an item is marked as Low Stock please call us before ordering so we can let you know how much is available to order. All orders are subject to acceptance and availability. In the rare case when the goods you have ordered have gone out of stock, we will contact you by e-mail or phone. You will have the option either to wait until the item is available from stock or to cancel your order.
Do you send out samples?
We regret we are unable to send out fabric samples. Every effort is made to reflect the product colours as accurately as possible but differences in monitor displays and resolutions mean we are unable to guarantee exact colour matches. If you are concerned about a particular fabric please feel free to contact us to discuss before ordering.
What if I'm not happy with my order when it arrives?
Your satisfaction is important to us, so if you are not happy then please contact us within 14 days of the date of sale. We can then either offer you an alternative or give you instructions to send the item back for a refund. Please note that we can only offer refunds on orders returned in the original packaging (for example; if you wish to return a jelly roll then please do not unwrap it). Please note that we do not refund any postage costs. If you are posting goods to us for exchange or refund, please obtain a proof of posting as we cannot be held responsible for items that are damaged or lost in the post.